Returns & Exchanges

At Fadna, we prioritize your health and satisfaction by ensuring every herbal tea and wellness product meets our premium quality standards. If you are not completely satisfied with your purchase, we offer a straightforward return process for unopened and damaged items within 14 days of delivery.

1

Initiate Request

Contact our customer support team via email or phone within 48 hours of receiving your order to report any issues or damages.

2

Verify Eligibility

Ensure the product is in its original packaging, unopened, and accompanied by the original invoice to qualify for a return or exchange.

3

Ship the Product

Once approved, securely pack the items and send them back to our main distribution center using a trackable shipping service.

4

Processing & Refund

After our quality team inspects the returned goods, we will process your refund or dispatch a replacement within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing